FAQs

Francebus specializes in event transportation: sports groups, competitions, cycling races, Ironman, course scouting, concerts, artist transportation, performance troupe transportation, etc. We are experienced in transporting groups for these sporting or festive events, using a fleet of buses or minibusses with drivers, tailored to each event. Contact us for any preliminary information and to obtain a transportation quote.

Francebus specializes in professional passenger transportation for businesses.
These coach reservation services for businesses can include coach rentals for business trips, corporate events, business travel, seminars, conferences, and other specific needs. These services can be customized according to the company's needs and preferences, such as coach size, onboard amenities, itinerary, etc.
It is recommended to directly contact our online agency specialized in coach rentals for businesses to obtain specific information about the services they offer, rates, and booking conditions.

Yes, Francebus provides bus or minibus transportation services with a driver for these types of private events: bachelor and bachelorette parties, weddings, party bus weddings, weeklong bus rentals, congress buses, etc. Francebus is even a specialist in this type of event, and the entire team will provide you with advice and quotes tailored to your group transportation needs. Contact us, and we will provide you with advice and choices on bus and chauffeur options for weddings and business trips.

Complaint & Customer Relationship Service
In the event of a dispute regarding the interpretation or execution of their agreements, the parties will seek an amicable agreement before any legal action, and will provide each other with all necessary information for this purpose. This clause applies even in the case of summary proceedings, incidental demands, multiple defendants, or third-party proceedings, and regardless of the mode and terms of payment. These general conditions are subject to French law. In the event of a dispute, the courts of NICE will have sole jurisdiction, even in the case of summary proceedings, incidental demands, multiple defendants, or third-party proceedings.

Complaint & Customer Relationship Service
In the event of a dispute regarding the interpretation or execution of their agreements, the parties will seek an amicable agreement before any legal action, and will provide each other with all necessary information for this purpose. This clause applies even in the case of summary proceedings, incidental demands, multiple defendants, or third-party proceedings, and regardless of the mode and terms of payment. These general conditions are subject to French law. In the event of a dispute, the courts of NICE will have sole jurisdiction, even in the case of summary proceedings, incidental demands, multiple defendants, or third-party proceedings. Please contact us via the online booking form or by phone at +33(0)9 72 56 72 89 or by email at info@francebus.com to obtain information and a quote for booking a bus or minibus. You will receive your quote for free within 24/48 hours.

Our customer service is available every day from 8:30 AM to 7:30 PM at +33(0)9 72 56 72 89 or by email at info@francebus.com

Transport regulations and customer obligations
For your safety and comfort, we thank you for taking note of the following legal provisions. Drivers of public transport vehicles are subject to French regulations and EEC regulations, which set the working conditions, in particular the mandatory driving and rest times:

AMPLITUDE: Maximum 12 hours. Amplitude is the time between the start time and the end of service. A rest period of at least 8 consecutive hours must be respected with a new working amplitude.

DAILY DRIVING TIME: Maximum 9 hours, with the possibility twice a week to drive up to 10 hours.

CONTINUOUS DRIVING TIME: The Driver cannot drive without a break for more than 4 hours and 30 minutes.

MANDATORY DRIVING INTERRUPTIONS: A 45-minute break must be taken after a continuous driving period of 4 hours and 30 minutes. These 45 minutes can be split as long as the break is not less than 15 minutes (3 stops of 15 minutes for example).

DAILY REST TIME: 11 consecutive hours between two working days, if the rest is taken at home and 9 hours if it is taken outside. It can also be split with a period of at least 8 consecutive hours and 4 hours taken in periods of at least 1 hour (12 hours in total).

The Ordering Party or customer will be held responsible for non-compliance with the texts (decree n°92.699 of July 23, 1992), since it is required to verify that the driving times can be scrupulously respected. Any infringement may be prosecuted "PENALLY", and in the event of a check, any exceedance may be sanctioned for on-the-spot immobilization of the vehicle."

Insurance
In accordance with regulations, Francebus.com has insurance covering its professional liability, but it cannot replace the individual civil liability of the trip participants. Additionally, it is advisable to have a comprehensive insurance covering cancellation fees, repatriation, illness, and travel accidents.

It should be noted that as an intermediary, the insurance covering the passenger(s) is the insurance of the carrier chartered by FranceBus.com according to the user's request.

It is the responsibility of the trip participants to verify the risks they are covered for. Once the insurance is subscribed, no modification of the contract can be made. The client will receive an excerpt from the general insurance terms and conditions upon registration. When cancellation insurance is subscribed, it is the responsibility of the participants to inform the insurer directly of the cancellation or any other claim, according to the conditions and deadlines indicated in the insurance contract.

Responsibility
Francebus.com cannot be held responsible for any dispute, incident, or accident occurring during the execution of these services.

Francebus.com cannot replace the individual responsibility of each participant in the trips.

Francebus.com acts as an intermediary between the user and various service providers (transporters, tour operators, etc.), and therefore cannot be confused with these entities, which, in any case, retain their own responsibility.

Francebus.com cannot be held liable and is not required to pay any compensation in case of cancellation or change of dates of the trips.

Any interrupted or abbreviated trip or any unused service due to the client, for any reason, will not be refunded or compensated.

All special requests (wheelchair, excess baggage, special meals, transport of musical instruments, etc.) must be addressed in writing to Francebus.com, which will endeavor to meet any such requests by intervening with the relevant service provider.

However, Francebus.com cannot be held responsible for any damages resulting from the failure to take into account a special request.

Safety measures in place for coach trips may vary from one company to another, but here are some common examples:

1. Regular maintenance of coaches: Coaches must undergo regular inspections to ensure they are in good working condition. This includes mechanical maintenance, safety checks, and compliance with safety standards.
2. Driver training: Coach drivers must undergo adequate training to ensure passenger safety. This may include defensive driving courses, first aid training, and road safety training.
3. Compliance with regulations: Coach transport companies must comply with local and national regulations regarding road safety. This may include speed limits, rest rules for drivers, and requirements for documents and licenses.
4. Seat belts: Modern coaches are equipped with seat belts for passengers. It is important for passengers to properly use seat belts during the journey.
5. Surveillance system: Some coaches are equipped with surveillance systems to ensure passenger safety. This may include security cameras inside and outside the coach.
6. Safety instructions: Passengers should receive clear safety instructions before departure. This may include information about the location of emergency exits, the use of seat belts, and evacuation procedures in case of emergency.
7. Baggage control: In some cases, passengers' luggage may be checked before boarding for security reasons.

It is important to note that these safety measures may vary depending on the applicable legislation and the specific policies of each coach transport company. It is recommended to consult the terms and conditions of sale or to directly contact the company for detailed information on the safety measures in place.

Characteristics of buses, coaches, and minibuses
Each vehicle provided to the user by a carrier chartered by Francebus.com must:

- Be in good working order and meet all technical and regulatory requirements.

- Be suitable for the distance to be traveled, the characteristics of the group, and any specific requirements of the client.

- Be compatible with the weight and volume of expected luggage.

Passengers are responsible for any damage caused to the vehicle by their actions. Therefore, any damage inside or outside the vehicle caused by one or more passengers will be invoiced to the user.

We tailor our offer to the size of your group: from 2 to over 300 people, we will provide coaches with drivers suitable for your event. Minibuses typically have a capacity of fewer than 25 seats. Bus transport is generally done in coaches with 53 seats, up to 63 seats on certain vehicle configurations.

We tailor the type of coaches to the number of people to be transported or the requested specifications. Generally, there are two categories of buses: minibuses and coaches. Minibuses can accommodate 15 to 35 passengers. Coaches and GT (grand tourisme) coaches can carry between 50 and 63 passengers. Contact us, and we will provide advice and options on bus selection with drivers.

At Francebus, we offer buses with seating capacities ranging from 30 to 63 seats.

In France, the legislation concerning the use of seats for children or babies on buses depends mainly on the category of the bus and the age of the child. Here are the main rules to know:

1. Category M2 and M3 buses: For category M2 buses (buses with more than 9 seats, including the driver) and M3 (buses with more than 22 seats, including the driver), it is not mandatory to use special seats for children. Children can travel on normal seats, but it is recommended that they be secured with a seat belt appropriate to their size.
2. Category M1 buses: For category M1 buses (buses with between 9 and 22 seats, including the driver), children under 3 years old must be seated in a seat adapted to their weight and height. The seats must be approved according to European standard ECE R44/03 or ECE R44/04.

It is important to note that these rules apply to public transport buses, but may vary slightly depending on local regulations or the specifics of each transport company. It is therefore recommended to check with the specific transport company to find out the precise rules regarding the use of seats for children or babies on buses.

By reservation, subject to availability, the buses are all comfort, Grand Tourism category. The buses that will transport you are basic equipped with air conditioning, microphone etc. On request, certain options are available: TV screen, lounge seats, Wi-fi, fridge, drinks, party bus, VIP bus and minibus. Contact us, we will provide you with advice and choices on the options and selections of bus vehicles with driver

In accordance with regulations, Francebus.com has insurance covering its professional liability, but it cannot replace the individual civil liability of the participants in the journey. Additionally, it is advisable to have a multi-risk guarantee covering cancellation fees, repatriation, illness, travel accidents. The loss or theft of luggage is not covered by Francebus, which cannot be held responsible, as the luggage remains under the responsibility of the passengers.

"The baggage policy on coaches may vary depending on the transportation company or travel agency you are traveling with. However, here are some general information about the common baggage policy:

1. Carry-on luggage: You are usually allowed to bring one piece of carry-on luggage onto the coach, which can be placed in the overhead luggage compartment or under your seat. Make sure your carry-on luggage meets the specified dimensions and weight restrictions set by the transportation company.
2. Checked luggage: You can also check larger or heavier luggage in the luggage compartments of the coach. Most transportation companies allow passengers to check a certain number of luggage items, but there may be weight and size limits. It is important to check this information with the transportation company before your trip.
3. Prohibited items: It is important to note that some transportation companies may have restrictions on prohibited or dangerous items on coaches. This may include items such as weapons, illegal substances, flammable products, or any other items considered dangerous. Please ensure to comply with these restrictions for safety reasons.

It is recommended to review the terms and conditions of the transportation company or directly contact the travel agency for specific information about the baggage policy. They will be able to provide you with all the necessary information regarding dimensions, restrictions, and any additional fees."

The policy regarding pets on board coaches may vary depending on the rental agency and local regulations. Here are a few points to consider:

1.Allowed pets: Some coach rental agencies may allow pets on board, but they may have restrictions in terms of size, weight, or type of animal. It is important to check with the rental agency if pets are allowed and what specific conditions need to be met.

2. Rules and regulations: Even if pets are allowed, there may be rules and regulations to follow. This may include the need to keep the animal on a leash or in an appropriate cage during the journey, provide up-to-date vaccination documents, or pay additional fees for pets.

3. Assistance animals: Assistance animals, such as guide dogs for the blind, are generally allowed on board coaches in accordance with disability rights laws. However, it is recommended to check with the rental agency or coach company if additional documents are required to travel with an assistance animal.

It is important to note that even if pets are allowed on board the coach, they must be well-trained, clean, and not disturb other passengers. It is also recommended to make arrangements for the animal's needs during the journey, such as restroom breaks.

Please contact the rental agency or coach company directly for accurate information regarding their policy regarding pets on board. They will be able to provide detailed information and answer your specific questions.

The policy regarding bringing food or drinks on board the coach may vary depending on the transportation company. In most cases, passengers are allowed to bring light food and non-alcoholic beverages on board, as long as it does not disturb other passengers or create a mess.
However, it is important to note that some transportation companies may have specific restrictions. For example, they may prohibit odorous foods or those that could cause discomfort to other passengers. Additionally, alcoholic beverages are generally strictly prohibited on buses. In any case, the bus driver has the final say on whether drinking or eating is allowed on the bus during your transport. Please adhere to the instructions regarding this, respect the driver's requests, and maintain the cleanliness of the vehicles: in case of damage, dirtiness, or any other issues, restoration fees will be charged. These fees include cleaning, repairs of damages, and the time of immobilization of the vehicle(s).
It is your responsibility to follow the safety rules on board the coach and obey the driver's instructions. Make sure to observe safety instructions, not disturb other passengers, and comply with applicable laws during the journey.

Yes, upon request, we will study all possibilities to facilitate the journey for passengers with reduced mobility. Contact us, and we will provide you with advice and options regarding bus and chauffeur selections.

Your opinion is valuable! You can simply and quickly give it on our Google Maps page, Francebus Google reviews https://maps.app.goo.gl/nMzMHpbmmPRsrAdKA

Provision
Platform users have the option to reserve a vehicle with a driver for a defined period of time and itinerary. The chosen schedule includes the driver's waiting time. These transports are suitable for private, business, event, and leisure contexts.

These daily rentals are packages, defined based on a time/distance ratio.

Different packages are possible and adaptable, with the most common being as follows:

Half-day package: 4 hours (e.g., from 8:00 AM to 12:00 PM)
Full-day package: 8 hours (e.g., from 8:00 AM to 4:00 PM)
Evening package: 5 hours (e.g., from 7:00 PM to Midnight)
With Francebus, you can book your bus or minibus at any time. Generally, we will provide you with a quote within 24-48 hours depending on your needs and requests. Upon your confirmation, we will validate the established transportation plan together, and confirm the availability and feasibility of your reservation.
Please contact us via the online booking form or by phone at +33(0)9 72 56 72 89 or by email at info@francebus.com to get information and obtain pricing and a quote for booking a bus or minibus. You will receive your quotation free of charge within less than 24/48 hours.

Transport regulations and customer obligations
For your safety and comfort, we thank you for taking note of the following legal provisions. Drivers of public transport vehicles are subject to French regulations and EEC regulations, which set the working conditions, in particular the mandatory driving and rest times:

AMPLITUDE: Maximum 12 hours. Amplitude is the time between the start time and the end of service. A rest period of at least 8 consecutive hours must be respected with a new working amplitude.

DAILY DRIVING TIME: Maximum 9 hours, with the possibility twice a week to drive up to 10 hours.

CONTINUOUS DRIVING TIME: The Driver cannot drive without a break for more than 4 hours and 30 minutes.

MANDATORY DRIVING INTERRUPTIONS: A 45-minute break must be taken after a continuous driving period of 4 hours and 30 minutes. These 45 minutes can be split as long as the break is not less than 15 minutes (3 stops of 15 minutes for example).

DAILY REST TIME: 11 consecutive hours between two working days, if the rest is taken at home and 9 hours if it is taken outside. It can also be split with a period of at least 8 consecutive hours and 4 hours taken in periods of at least 1 hour (12 hours in total).

The Ordering Party or customer will be held responsible for non-compliance with the texts (decree n°92.699 of July 23, 1992), since it is required to verify that the driving times can be scrupulously respected. Any infringement may be prosecuted "PENALLY", and in the event of a check, any exceedance may be sanctioned for on-the-spot immobilization of the vehicle."

Working conditions applicable to coach users
We kindly ask our customers to consider the following information regarding the working conditions applicable to coach drivers for their journeys:

The maximum driving time for a driver must not exceed 4 hours and 30 minutes; beyond that, a 45-minute break must be respected, or during the 4 hours and 30 minutes, 45 minutes in 2 periods: obligation to take a 15-minute break then a 30-minute break (the order of taking 15 minutes then 30 minutes is imperative).
The maximum daily driving time allowed must not exceed 9 hours per working day. In addition to the mandatory break times mentioned in the first paragraph, a daily rest period of 9 consecutive hours must be observed.
The daily working time cannot exceed 12 hours of total amplitude (departure from depot / return to depot).
For any exceeding of amplitude, a second driver is mandatory to relieve the first driver within the limit of 18 hours. An additional charge will be applied.
A weekly rest period must be observed after 6 consecutive days of work.
During stays, this weekly rest period cannot be less than 24 consecutive hours.

Therefore, we ask our customers, during the execution of the journey, to take into account this regulation in order to comply with the legislation. Any road check by the gendarmerie or labor inspection of transport can result, if this regulation is not respected, in the immobilization of the coach and its driver. Moreover, in case of established violation, the liability of the platform user will be engaged."

As a passenger, there are usually no specific criteria to be eligible for renting a coach with a driver. However, here are some important points to consider:

1. Booking: You will need to make a booking with our coach agency Francebus. Make sure to provide all necessary information, such as the departure date and time, duration of the journey, number of passengers, planned destinations, etc.
2. Payment: You will need to pay the rental fees for the coach with a driver. Francebus and our sales team may require a deposit or full payment before the rental date.
3. Itinerary: It is important to clearly communicate your planned itinerary to our coach agency, including stops and specific destinations. This will allow the driver to plan the journey accordingly.
4. Passenger responsibility: It is your responsibility to follow the safety rules on board the coach and obey the driver's instructions. Make sure to observe safety instructions, not disturb other passengers, and comply with applicable laws during the journey.
5. Specific conditions: Contact us to learn about specific conditions related to renting a coach with a driver. For example, we may require a security deposit, restrictions on transporting certain items, or specific cancellation policies. Make sure to carefully read the rental terms and conditions before booking."

In some cases, it is possible to choose a specific driver for your coach journey. However, this will depend on the availability and specialties of our drivers: guided tours, international transport, wedding shuttle service, corporate shuttle service, etc.

Some agencies or companies may allow you to select a specific driver based on availability and specific criteria such as experience, language skills, or other preferences. However, this may be subject to additional fees or specific conditions.

It is recommended to contact us directly for precise information on the possibility of choosing a specific driver for your journey. We will be able to provide you with details on available options, rates, and booking conditions.

It's very simple: either through the online form which allows us to send you a formalized quote very quickly, or by phone at +33(0)9 72 56 72 89 or by email at info@francebus.com to get information and make your reservation.

Transport can be modified in advance, upon request. If it involves a change of itinerary, additional stops request, or any other change, our team will need to verify the feasibility of your request and validate it. For any changes regarding schedules, transport dates, we need to check the availability according to your request. Any modification request is subject to our duty to study your request and will be validated or invalidated by our services. Our General Terms and Conditions should also be considered: RESCHEDULE, CANCELLATION:

Any total cancellation must be notified at least 24 hours before the start of the service.
Otherwise, the company Francebus SAS reserves the right to charge cancellation fees:

- From 7 to 30 days before departure: 30% cancellation fee

- From 6 to 3 days before departure: 50% of the invoice

- Less than 48 hours before departure: 100% cancellation fee

The right of withdrawal does not apply to transport services (Article L121-20-4 of the Consumer Code).
Thus, the customer is not entitled to any right of withdrawal.

Similarly, if for any reason the customer cancels their reservations on-site, no refund will be granted.

Account creation fees are non-refundable
In case of payment by Credit Card, and in case of cancellation and refund of transport services, fees equivalent to 3% of the refunded amount will be retained, equivalent to processing and bank fees.

Please refer to our GTC at https://francebus.com/cgv/ for more information.

With Francebus, you can book your bus or minibus at any time. Generally, we will provide you with a quote within 24-48 hours based on your needs and requests. Upon your confirmation, we will validate the established transport plan together, and we will confirm the availability and feasibility of your reservation. Please contact us via the online booking form or by phone at +33(0)9 72 56 72 89 or by email at info@francebus.com for information and to obtain pricing and quotes for booking a bus or minibus. You will receive your quote for free within less than 24-48 hours.

Transportation can be modified in advance, upon request. If it involves a change of routes, additional stops, or any other modification, our team will need to verify the feasibility of your request and approve it. For any changes regarding schedules or transport dates, we must check the availability according to your request. Any modification request is subject to our obligation to study your request and will be approved or rejected by our services. Please also consider our General Terms and Conditions (GTC): RESCHEDULING, CANCELLATION:

Any total cancellation must be notified at least 24 hours before the start of the service.
Otherwise, the company Francebus SAS reserves the right to charge cancellation fees:

- From 7 to 30 days before departure: 30% cancellation fee

- From 6 to 3 days before departure: 50% of the invoice

- Less than 48 hours before departure: 100% cancellation fee

The right of withdrawal does not apply to transport services (Article L121-20-4 of the Consumer Code).
Thus, the customer is not entitled to any right of withdrawal.

Similarly, if for any reason the customer cancels their reservations on-site, no refund will be granted.

Account creation fees are non-refundable
In case of payment by Credit Card, and in case of cancellation and refund of transport services, fees equivalent to 3% of the refunded amount will be retained, equivalent to processing and bank fees.

Please refer to our GTC at https://francebus.com/cgv/ for more information.

Reservation Confirmation
For a definitive confirmation, the user must return the purchase order or quote with:

- Stamp, date, signature with the mention 'approved' and address for invoice establishment

- Pay a 50% deposit of the total amount at the time of ordering, and the balance before service, by any possible means of payment.

- Provide the details of a credit card as a guarantee.

- Specify the contact details of an on-site responsible person, the number of passengers, the pickup and drop-off location(s), and the detailed itinerary. In case of missing or incorrect information, Francebus.com cannot be held responsible for a failure in its transport service, and no compensation or indemnity can be requested.

Note for Monaco: Coach traffic in Monaco is highly regulated. Pick-ups at the Casino Square are prohibited (except with prior authorization from the Hôtel de Paris). Pick-ups and drop-offs are only allowed at hotels, the Grimaldi parking lot, and the Fishermen's parking lot."

Excursions
Organization of transport according to a circuit defined by the user at the time of booking. It is not possible to modify the itinerary during the journey. With Francebus, book your bus or minibus excursion and choose your itinerary based on the sites you wish to visit. Our team will advise you and propose suitable itineraries. With Francebus, you can book your bus or minibus at any time. Generally, we will provide you with a quote within 24-48 hours based on your needs and requests. Upon your confirmation, we will validate the established transport plan together, and we will confirm the availability and feasibility of your reservation.
Please contact us via the online booking form or by phone at +33 (0)9 72 56 72 89 or by email at info@francebus.com for information, pricing, and quotes to book a bus or minibus. You will receive your quote for free within less than 24-48 hours.

It is a one-way journey for any movement from point A to point B, following a specific route. With Francebus, you can book your bus or minibus at any time. Generally, we will provide you with a quote within 24-48 hours based on your needs and requests. Upon your confirmation, we will validate the established transport plan together, and we will confirm the availability and feasibility of your reservation.
Please contact us via the online booking form or by phone at +33 (0)9 72 56 72 89 or by email at info@francebus.com for information, pricing, and quotes to book a bus or minibus. You will receive your quote for free within less than 24-48 hours.

Services
1) Transfers
Any movement
Any movement from point A to point B, following a specific route.

2) Vehicle Rental
Platform users have the option to reserve a vehicle with a driver for a defined period of time and itinerary. The chosen schedule includes the driver's waiting time. These transports are suitable for private, business, event, and leisure contexts.

These daily rentals are packages, defined based on a time/distance ratio.

Different packages are possible and adaptable, with the most common being as follows:

Half-day package: 4 hours (e.g., from 8:00 AM to 12:00 PM)
Full-day package: 8 hours (e.g., from 8:00 AM to 4:00 PM)
Evening package: 5 hours (e.g., from 7:00 PM to midnight)
3) Excursions
Organization of transport according to a circuit defined by the user at the time of booking. It is not possible to modify the itinerary during the journey.

Reservation Confirmation
For a definitive confirmation, the user must return the purchase order or quote with:

- Stamp, date, signature with the mention 'approved' and address for invoice establishment

- Pay a 50% deposit of the total amount at the time of ordering, and the balance before service, by any possible means of payment.

- Provide the details of a credit card as a guarantee.

- Specify the contact details of an on-site responsible person, the number of passengers, the pickup and drop-off location(s), and the detailed itinerary. In case of missing or incorrect information, Francebus.com cannot be held responsible for a failure in its transport service, and no compensation or indemnity can be requested.

Note for Monaco: Coach traffic in Monaco is highly regulated. Pick-ups at the Casino Square are prohibited (except with prior authorization from the Hôtel de Paris). Pick-ups and drop-offs are only allowed at hotels, the Grimaldi parking lot, and the Fishermen's parking lot."

User request formulation

The user's request formulation must specify the purpose and characteristics of the expected service such as:

Regarding dates, timings, and itinerary;
- The date, time, and location of the start and end of the coach rental

- The date, time, and location of the initial passenger pickup as well as the date, time, and location of their final drop-off

- If applicable, the date, time, and location of intermediate stops;

- If applicable, the imposed itinerary. Adherence to an arrival schedule for a connection must be a stated requirement of the ordering party.

Regarding the composition of the group to be transported
- The maximum number of people in the group.

-The maximum number of people with reduced mobility, including the number of people in wheelchairs.

-The maximum number of people under eighteen in the context of public transport for children and the number of chaperones.

Following this request, Francebus.com will offer its users a quote that best meets their needs, specifying the transaction amount. The user remains free to accept or reject any service offer thus proposed, according to their own objective criteria (deadlines, geographic area, prices).

The reservation is accepted by Francebus.com subject to availability and upon payment of a deposit at the time of availability confirmation.

Pre-bookings for transport services must be made. Without a signed quote or purchase order from the user and without a return and validation by Francebus.com, no reservation will be considered.

The policy regarding waiting times for coach journeys may vary depending on the type of journey or pre-booked service package. Here are some general information to consider:

1. Scheduled Timings: Coach companies usually establish scheduled timings for their journeys. These timings indicate the planned departure and arrival times for each leg of the journey. It's important to check these timings to know the expected waiting times between stops. Generally, with our agency Francebus, we include a 20-minute waiting time before the reserved departure time for a single trip. In the case of booking a bus for a full day or half-day, the driver's waiting time is included in the package. In case of exceeding this time or waiting outside of these parameters, additional fees will be charged.
2. External Factors: Waiting times can be influenced by various external factors such as traffic conditions, weather conditions, traffic jams, or unforeseen delays. It's important to consider these factors and plan for some additional waiting time in case of delays.
3. Waiting during Layovers: During coach journeys, it's common to have layovers to allow passengers to rest, have meals, or use restroom facilities. Waiting times during layovers may vary depending on the rental agency and the duration of the journey. It's recommended to inquire about the duration of planned layovers before booking a coach trip.
4. Punctuality: Rental agencies and coach companies generally strive to be punctual and adhere to scheduled timings. However, it's important to note that delays may occur due to unforeseen circumstances. It's recommended to allow for some flexibility in your schedule to accommodate potential delays.

Age restrictions for coach passengers may vary depending on local regulations and specific policies of the country where the transport takes place. Here are a few points to consider:

1. Children: Children can usually travel on coaches, but there may be specific policies regarding baby car seats, booster seats, or seat belts to ensure their safety during the journey. It's important to check with the rental agency if these equipment are available or if they need to be provided by the passengers.
2. Unaccompanied minors: Some countries or rental agencies may have restrictions on minors traveling alone. They may require a written authorization from parents or legal guardians as well as additional information to ensure the safety and well-being of minors during the journey. Our agency Francebus will systematically ask for the list of passengers if they are minors, and the contact information of the accompanying adults. Minors must be accompanied by one or more adults.
3. Elderly individuals: Generally, there are no specific age restrictions for elderly individuals traveling on coaches. However, it's important to consider the specific needs of elderly individuals, such as easy access to the coach, comfortable seats, and the possibility of regular breaks during longer trips.
4. Student groups: Similar to minors, Francebus may have specific policies for student groups traveling on coaches. We may require the presence of adult chaperones or special authorizations to ensure safety and discipline during the journey.

Please contact us through the online reservation form or by phone at +33(0)9 72 56 72 89 or by email info@francebus.com to obtain information, and get a pricing and quote for booking a bus or minibus. You will receive your quotation for free within less than 24/48 hours.

Yes, with Francebus you can book a bus for a one-way trip, typically called a transfer. It can be a transfer from or to an airport, a train station, a hotel, a reception venue, etc. The package and rate applied are those of transfers and include transportation from point A to point B. Generally, this transport does not include the driver's time, but includes a specific travel time for a determined trip. Contact us for a personalized quote and to know the rate for your bus or minibus with a driver.

Transport can be modified in advance, upon request. If it involves a change of itinerary, additional stops request, or any other change, our team will need to verify the feasibility of your request and validate it. For any changes regarding schedules, transport dates, we need to check the availability according to your request. Any modification request is subject to our duty to study your request and will be validated or invalidated by our services. Our General Terms and Conditions should also be considered: RESCHEDULE, CANCELLATION:

Any total cancellation must be notified at least 24 hours before the start of the service.
Otherwise, the company Francebus SAS reserves the right to charge cancellation fees:

- From 7 to 30 days before departure: 30% cancellation fee

- From 6 to 3 days before departure: 50% of the invoice

- Less than 48 hours before departure: 100% cancellation fee

The right of withdrawal does not apply to transport services (Article L121-20-4 of the Consumer Code).
Thus, the customer is not entitled to any right of withdrawal.

Similarly, if for any reason the customer cancels their reservations on-site, no refund will be granted.

Account creation fees are non-refundable
In case of payment by Credit Card, and in case of cancellation and refund of transport services, fees equivalent to 3% of the refunded amount will be retained, equivalent to processing and bank fees.

Merci de consulter nos CGV sur https://francebus.com/cgv/

For booking a coach for a trip abroad, several documents may be required depending on the requirements of the countries you are visiting. Here is a list of commonly required documents:

1. Passport: Check the validity of your passport to ensure it is valid throughout your trip.
2. Visa: Some countries require a visa to enter their territory. Check visa requirements for the countries you are visiting and make sure to obtain the necessary visas before your departure.
3. Special permissions: Some countries may require specific permissions for traveling by coach, especially for group trips or organized tours. Check with the relevant authorities to see if you need such permissions.
4. Booking documents: It may be useful to have a copy of your coach reservation to prove that you have booked transportation for your trip.
5. Insurance documents: Travel insurance is recommended for international trips. Make sure to carry your insurance documents with you, including coverage for medical emergencies, trip cancellation, and other unforeseen events.

It's important to check the specific requirements of each country you are visiting and ensure that you have all the necessary documents before your trip. Additionally, it's recommended to keep your documents safe and easily accessible during your journey.

The policy regarding reservation of specific seats on coaches may vary depending on the transport company. Some companies offer the reservation of specific seats, while others operate on a first-come, first-served basis.

In many coaches, seats are numbered, allowing passengers to choose their seats at the time of ticket purchase or boarding. This can be beneficial for families with young children, as they can reserve seats next to each other or seats near the doors for easy access.

However, it's important to note that the seat reservation policy may incur additional fees, especially for seats with special features such as seats near emergency exits or seats with more legroom.

It's recommended to check the reservation conditions of the specific transport company before booking a coach ticket, to know the options available for reservation of specific seats and any associated fees.

Francebus can cover any type of bus transport in France and internationally: bus or minibus, our team will ensure that your passengers reach their destination under the best conditions.

You can book a bus with a driver or a minibus with a driver for a full day: daily shuttle service between different addresses, tour and excursions with a guide, group daily outings. Day packages for a bus include 9 hours of service or 4 hours for half-days. It's very simple: either through the online form, which allows us to send you a formalized quote very quickly, or by phone at +33(0)9 72 56 72 89 or by email info@francebus.com to obtain information and make your reservation.

If the coach you booked breaks down, the procedure followed may vary depending on the transport company and specific booking policies. Here's generally what happens in this situation:

1. Assistance from the transport company: The first step is to contact the transport company to inform them of the breakdown. They likely have a dedicated customer service or assistance team available to help you. They can give you instructions on what to do and inform you of measures taken to resolve the issue.

2. Coach repair: In most cases, the transport company will do everything possible to repair the broken-down coach as quickly as possible. They may send a team of mechanics to assess and repair the vehicle on-site. If the breakdown is minor, they may be able to fix it on the spot. In the case of a major breakdown, they may arrange for towing to take the coach to a repair workshop.

3. Coach replacement: If repairing the coach is not possible within a reasonable time frame, the transport company may arrange for a replacement. They may send another coach to take over your journey and ensure you reach your intended destination. In some cases, this may take some time, so be prepared to wait or consider alternative transport options if necessary.

4. Refund or compensation: Depending on the transport company's policies, you may be eligible for a partial or full refund of the amount paid for the reservation. Some carriers may also offer additional compensation for inconvenience caused by the breakdown, such as vouchers for future trips.

It's important to note that procedures may vary from one company to another and depending on the severity of the breakdown. It's always recommended to carefully read the booking conditions and refund policies of the company before booking a coach.

Yes, stops are possible by defining a route at the time of your reservation. For safety and organizational reasons, the driver will be the sole decision-maker regarding any specific stop requests during the journey. Any specific request not foreseen at the time of booking must be made to us at least 48 hours before the service: we need to calculate the routes and determine if the stopping point is possible based on addresses and specific regulations for bus or minibus transport. Every coach operator must ensure the safety of passengers, especially at departure and arrival points: boarding and alighting from buses or minibuses must be done safely for passengers and comply with local regulations. Please contact us by phone or email for any information request and to discuss an appropriate itinerary.

Yes, upon request, we will study all possibilities to facilitate bus travel internationally for your group. Please contact us by phone, email, or through the online form, specifying the destination country, itinerary, etc. A specific study will be carried out by our sales department to provide you with a quote and a specific bus or minibus transport offer.

REPORT, CANCELLATION:

Any total cancellation must be notified at least 24 hours before the start of the service.
Otherwise, the company Francebus SAS reserves the right to charge cancellation fees:

- From 7 to 30 days before departure: 30% cancellation fee

- From 6 to 3 days before departure: 50% of the invoice

- Less than 48 hours before departure: 100% cancellation fee

The right of withdrawal does not apply to transport services (Article L121-20-4 of the Consumer Code).
Thus, the customer is not entitled to any right of withdrawal.

Similarly, if for any reason the customer cancels their reservations on-site, no refund will be granted.

Account creation fees are non-refundable
In case of payment by Credit Card, and in case of cancellation and refund of transport services, fees equivalent to 3% of the refunded amount will be retained, equivalent to processing and bank fees.

Please consult our Terms and Conditions of Sale at https://francebus.com/cgv/"

With Francebus, no hidden fees are charged: we establish the transport plan upon your reservation, including all foreseeable expenses. These expenses typically include road tolls, fuel costs, parking fees, airport taxes, or access fees to train stations, etc. Additional fees may be applied, for example, in case of overtime, extra hours, additional services not planned, unexpected parking fees, driver meal expenses, additional management fees, etc. In all cases, we inform in advance when additional fees may be incurred. We are transparent about costs, and our clients have no surprises. Contact us in advance, providing us with maximum information about your desired itinerary: we will carefully analyze the all-inclusive package, including all expenses, for your bus rental with a driver.

Payment conditions The customer can choose to pay by bank transfer or by credit card.
Regarding penalties Regarding late payment penalties

Invoices are issued based on the sales conditions.
No discount for early payment.

Any amount not paid by the due date automatically incurs late payment penalties at a rate of 18% from the day following the payment date and a flat-rate indemnity of €40 for collection costs.

Confirmation and deposit
The collective ticket and then the invoice serve as transport tickets and confirm the reservation.

All payments must be settled before the service unless otherwise agreed.

For long-term and event services, installment payments or end-of-month payments are allowed with a deposit, and the balance is paid on dates agreed upon between the parties.

At Francebus, rates are calculated based on several criteria and types of services:
The rates practiced by Francebus.com are fixed rates or packages.

They vary depending on the duration, distance of the journey, and schedules.

They are available for consultation at any time upon request. They are also published on the platform for indicative purposes in a package form, and the price of the journey is communicated when booking by our teams.

No dispute regarding the price of the trip will be considered after the client's acceptance of the quote. It is up to the client to assess, before concluding the contract, whether the price suits them by accepting the principle that it is a fixed price.

Included in the rates:

Vehicle with driver (subject to availability at the time of booking)
Toll fees
The prices communicated include VAT at the rate set by the regulations in force for transportation services on the day of the journey
Not included in the rates:

Airport or train station taxes
Overtime: €120 (daytime) - €150 (nighttime between 9 pm and 6 am) in case of delay from the user's initial reservation
Unlimited "passenger transport" insurance, according to the insurance conditions of the carrier chartered at the time of transport
Mileage from the road map according to the reserved route
Carbon offset.
Parking fees
Meals for the driver(s) if the trips take place between such and such time for the day and such and such time for the night.
Any paid entry not mentioned in the package, any tolls not provided for, the overnight stay of the driver, and meals for the driver(s) during a tailored trip if the trips take place between such and such time, various expenses, and services on demand.
Additional services*
*Indeed, you can benefit on board, upon request, from additional services such as:

Drinks available, mineral water, soft drinks, and fruit juices.
Press, newspapers, magazines
Catering; breakfast or meal tray, prepared by a quality caterer.
Guidance in the language of your choice
Airport/train station assistance, a hostess will welcome passengers and lead them to the coach.
These "extra" services are optional and subject to an additional charge, expressly noted at the time of booking.

Tips are not included in the pricing and billing that clients can settle at the time of their reservation. It is possible to give an individual or collective tip, at the discretion of the passengers, during the transportation, directly to the driver.

Yes, simply contact us via the online booking form or by phone at +33(0)9 72 56 72 89 or by email at info@francebus.com to obtain information and a quote for booking a bus or minibus. You will receive your quote for free within 24/48 hours.

Rates may vary between periods known as "low season" and "high season," or depending on certain specific events when demand is very high. However, Francebus offers bus rental prices that are suitable all year round to avoid such rate variations.

Round trips by bus are either charged as a service, per transfer, or they are included in a daily package when the time between each service allows. A daily package is often more advantageous than two separate transfers.

For any payment to Francebus transportation, you can pay directly online via our credit card payment application (debit card, credit card, Amex). You can also pay by bank transfer, with our bank details available on the footer of the invoice or upon request via email

Upon receipt of your payment, an invoice is systematically generated and sent to our clients. You can contact us by phone or email to obtain a duplicate, as well as specific information and details about your bus transportation invoices.

As a specialist in group transportation, we adjust our rates based on the volume of people to be transported, the number of coaches reserved, dates, and periods. We always strive to offer a tailored pricing package, including specific discounts.

Coach transportation is generally billed on a flat-rate basis: a package for a transfer (from the airport to your hotel, for example), either for a full day or half-day, or for an evening. These are transportation service rates, in a vehicle with a driver. Contact us via the form, phone, or email for any information and to obtain your quote immediately.